Cancellation & Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.

–Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

–Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only after check product and courier will bear by customer if product faulty then only freight by our side. Freight and payment gateway will not refund.

–Damage Product (Cabinet Only)

In case of minor dent/scratch product during transit will not comes under our return and refund policy. Our team will observe the case and will suggest the resolution. If they found the product is comes under minor damage we will replace only that particular part of that product. But in case of major dent/damage, we will replace the whole product.

–Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

–Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

–Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: SCO 73, 1st Floor, Sector 20 C, Chandigarh

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

  1. Cancellation will be accepted only in case of faulty product received by customer.
  2. We provide new product against faulty product only. Refund initiated in special case.
  3. Refund only initiated after to receive product with us.
  4. Refund will be cancelled in case of open or damaged product will be received back to us.
  5. In case of compatibility of product not to be considered for return, refund and cancellation.
  6. In case of cancellation refund will be processed after deduction of 2.5% payment gateway and freight charges if applicable.
  7. Refund will be credited within 3-4 working days after product received back to us.
  8. Cancellation due to any other reason like below mentioned cannot be considered . In case of cancellation refund processed after deduction of 2.5% payment gateway charges and freight.

Unavailability at the time of parcel delivery.

Not required or by mistake ordered etc.

  1. Box packing or printing may be differ as in shown web site, cannot be consider for refund, replace or cancellation.
  2. Information by customer with 24-48hr after delivery can be considered for cancellation or refund.
  3. Refund initiated within 5-6 working days after approval by gamesncomps.com
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